Job Description — Membership Services Officer

Job Title:

Membership Services Officer

Reports to:

Manager, Membership Development

About the CMA:

The Canadian Museums Association (CMA) is the national organization for the advancement of the Canadian museum sector, representing Canadian museum professionals both within Canada and internationally. The membership includes nearly 2,000 members from non-profit museums, art galleries, science centres, aquaria, archives, sport halls-of-fame, artist-run centres, zoos and historic sites across Canada. They range from large metropolitan galleries to small community museums. The CMA provides professional development programs, networking opportunities, and a body of knowledge to its members.

Job Description:

CMA is seeking a dynamic, experienced and bilingual person to administer the CMA membership database, awards program, bursary program and to assist with conference registration. The Membership Services Officer plays a vital role in the administration of our CMA membership services.

Responsibilities include:

  • Review and process CMA Membership data;
  • Respond to emails/ phone calls regarding CMA Membership (bilingual);
  • Execute daily ongoing maintenance of our membership database;
  • Maintain a good public relationship with members;
  • Assist the manager in membership recruitment;
  • Process annual bilingual renewals;
  • Process general member administration and services;
  • Provide reception for both office and telephone, receive incoming mail and shipments and coordinate outgoing;
  • Provide general administrative support as required;
  • Administer the various CMA awards programs, including responding to enquiries and receipt of all awards, coordination of juries, preparation of awards and coordination of awards presentations;
  • Administer the bursary program including identification of eligible learning; activities/opportunities, responding to all enquiries, processing applications received, maintaining database and providing data reports to assist with PCH reporting;
  • Provide general administrative support as required;
  • Participates in meetings, as required;
  • Conducts research and produces reports for various stakeholders (Excel);
  • Receive, register and maintain CMA Conference registrations (seasonal);
  • Respond to emails/ phone calls regarding CMA Conference (bilingual);
  • Assist in conference logistic planning and organizing (seasonal).

The successful candidate will have:

  • Experience in delivering high quality member services at a national level, preferably in a non-profit association;
  • Experience with managing registrations for conferences would be highly desirable;
  • Excellent problem-solving skills and able to multitask;
  • High degree of proficiency in data processing, preferably using a membership database;
  • Strong computer skills using Microsoft Office, including Microsoft Access, and a membership database (in1touch preferably);
  • Ability to communicate effectively with members, management and surroundings;
  • Ability to work collaboratively in a small professional team;
  • Excellent communication skills verbal and written, in French and English;
  • Excellent planning, organisational and time management skills;
  • Post-secondary education in marketing, communications, or administration and/or equivalent experience;
  • Some knowledge of financial accounting principles would be desirable;
  • Experience working in a professional association environment working in member services would be an asset.

The ideal candidate will be an innovative, creative, self-starter with the ability to think outside the box.

Start Date:

As soon as possible


The CMA offers a flexible work environment, a great benefit package and an annual salary starting at $30,500.

How to apply:

Please apply by email to Sue Lamothe, Chief Operating Officer ( and quote “Membership Officer 09-2019” in the subject line.

Application Deadline:

September 5, 2019